# Contact MakeViral support

> Write to support@makeviral.ai or use the contact form on this page, and we reply by email. Most answers are in the help center.

Canonical: https://www.makeviral.ai/support
Updated: 2026-10-22
Publisher: MakeViral (https://www.makeviral.ai)

## Ways to reach us

- **Help center:** https://www.makeviral.ai/help-center. Step-by-step guides: first video, photos, credits, cancel, refunds, downloads.
- **Email support:** support@makeviral.ai. Billing, refunds, your account, a failed video, a bug or an idea.
- **Contact form:** on https://www.makeviral.ai/support (name, email, subject, message).

## What to include

- The email address of your MakeViral account.
- The template or the page you used, and the time it happened.
- The error message, or a screenshot of it.
- For a payment: the date and the amount (it is on the Stripe receipt).

## Billing and refunds

A purchase with no credits used is refunded in full when you ask within 14 days. Cancel any time in Profile with Cancel plan. A failed video gives its credits back by itself. [Refund policy](https://www.makeviral.ai/refund-policy).

## Quick answers

- [My video failed. Do I get my credits back?](https://www.makeviral.ai/help-center/failed-video-credits-back)
- [How do I get a refund?](https://www.makeviral.ai/help-center/refunds)
- [How do I cancel my plan?](https://www.makeviral.ai/help-center/cancel-your-plan)
- [How do I make my first trend video?](https://www.makeviral.ai/help-center/make-your-first-trend-video)
- [How do I download my video and post it to TikTok, Reels or Shorts?](https://www.makeviral.ai/help-center/download-and-post)
- [How do I delete my account and my data?](https://www.makeviral.ai/help-center/delete-account-and-data)

## Report abuse or a copyright problem

Write to support@makeviral.ai or use the contact form. Send:

- The link to the page or the video, or a screenshot of it.
- What is wrong: who is shown without consent, or which rule it breaks.
- For a copyright problem: which work is yours and where it appears.
- Your email address, so we can write back.

We delete content and close accounts that break our rules.

## Our rules in short

- Use only your own photos, photos of people who agreed, or of your own pets.
- No sexual, nude or intimate content of anyone, and no fake intimate images (NCII).
- Nothing sexual that involves a minor, ever.
- No impersonation, harassment, hate or illegal content.
- You must be 18 or older.

Every rule: [MakeViral.ai rules](https://www.makeviral.ai/rules).