# My video failed. Do I get my credits back?

> Yes. When a trend template, an AI video, a photo, a Create run or a Video Swap fails, all its credits come back to your balance by themselves. You do not need to write to us.

Canonical: https://www.makeviral.ai/help-center/failed-video-credits-back
Updated: 2026-10-21
Author: MakeViral Team (https://www.makeviral.ai/about)
Publisher: MakeViral (https://www.makeviral.ai)

Topic: [Credits and payments](https://www.makeviral.ai/help-center#credits)

| What failed | What comes back |
|---|---|
| A trend template video or photo | All its credits, also when the photo step worked and the video failed |
| A run an AI model refused | All its credits |
| An image or a video on Create, or a Video Swap | All its credits |
| A slideshow, clips or an AI creator video | The credits of the parts that were not made |

## Good to know

- A video usually takes a few minutes. You can leave the page and find it in [My videos](https://www.makeviral.ai/videos).
- If a run failed and the credits did not come back, write to support@makeviral.ai with your account email and the time of the run.
- Credits used for a video that was made cannot be refunded, even if you do not like the result. See [refunds](https://www.makeviral.ai/help-center/refunds).

## Related articles

- [Why was my photo or prompt refused?](https://www.makeviral.ai/help-center/why-was-my-photo-or-prompt-refused)
- [How do credits work, and what does a video cost?](https://www.makeviral.ai/help-center/how-credits-work)
- [How do I get a refund?](https://www.makeviral.ai/help-center/refunds)

## Still need help?

Write to support@makeviral.ai or use the contact form at https://www.makeviral.ai/support. We reply by email.