# MakeViral.ai Help Center > Guides and answers for MakeViral.ai: your first trend video, photos, credits and prices, cancel and refunds, downloads, your account, our rules, and the API. Canonical: https://www.makeviral.ai/help-center Updated: 2026-10-22 Publisher: MakeViral (https://www.makeviral.ai) ## Popular articles - [How do I make my first trend video?](https://www.makeviral.ai/help-center/make-your-first-trend-video) - [My video failed. Do I get my credits back?](https://www.makeviral.ai/help-center/failed-video-credits-back) - [How do I cancel my plan?](https://www.makeviral.ai/help-center/cancel-your-plan) - [How do I get a refund?](https://www.makeviral.ai/help-center/refunds) - [Which photos work best?](https://www.makeviral.ai/help-center/which-photos-work-best) - [What are the content rules, and what do you refuse?](https://www.makeviral.ai/help-center/content-rules) ## Getting started Your first trend video, photos, Create, Video Swap. - [How do I make my first trend video?](https://www.makeviral.ai/help-center/make-your-first-trend-video): Pick a trend template, add your photo and tap Make my video. No prompt to write, and you see the price first. - [Which photos work best?](https://www.makeviral.ai/help-center/which-photos-work-best): One person or one pet per photo, a clear face, good light. Only photos of you, of people who agreed or of your own pets. - [How do I make an image or a video from my own idea?](https://www.makeviral.ai/help-center/create-images-and-videos-from-a-prompt): On the Create page, pick a model, write your idea, add a photo if you like and tap Generate. The price is on the button. - [How does Video Swap work?](https://www.makeviral.ai/help-center/video-swap): Add a clip and a photo. Video Swap puts the person, the pet or the object from the photo into the clip and keeps the moves. - [How do I find and save templates?](https://www.makeviral.ai/help-center/explore-and-saved-templates): Swipe the trends on Explore, search the templates page, and tap the bookmark to save a template for later. ## Credits and payments What things cost, packs and plans, paying. - [How do credits work, and what does a video cost?](https://www.makeviral.ai/help-center/how-credits-work): Everything you make is priced in credits, and the price shows before you start. Plan credits are spent first. - [What are the prices, packs and plans?](https://www.makeviral.ai/help-center/prices-packs-and-plans): One-time packs with no subscription, or a weekly, monthly or yearly plan. Prices in U.S. dollars, read from our catalog. - [Can I pay with Apple Pay, Google Pay or a card?](https://www.makeviral.ai/help-center/payment-methods): Yes. Checkout runs on Stripe with Apple Pay, Google Pay or a card. Your card details never touch our servers. - [My video failed. Do I get my credits back?](https://www.makeviral.ai/help-center/failed-video-credits-back): Yes. When a template, an AI video, a photo or a swap fails, all its credits come back to your balance by themselves. ## Plans, cancel and refunds Cancel, pause, switch plans, get a refund. - [How do I cancel my plan?](https://www.makeviral.ai/help-center/cancel-your-plan): In Profile, tap Cancel plan. Your plan and its credits stay active until the end of the period you paid for. - [How do I get a refund?](https://www.makeviral.ai/help-center/refunds): Unused credits only: a purchase with no credits used is refunded in full when you ask within 14 days. - [How do I change or pause my plan?](https://www.makeviral.ai/help-center/change-your-plan): Switch on the pricing page: a bigger plan starts at once, a smaller one when your paid period ends. Pause from the cancel steps. ## Downloads and posting Save the MP4, post it, add the sound. - [How do I download my video and post it to TikTok, Reels or Shorts?](https://www.makeviral.ai/help-center/download-and-post): Tap Download on the finished video, then upload the MP4 in TikTok, Instagram or YouTube and add the trending sound there. - [Do videos have a watermark?](https://www.makeviral.ai/help-center/no-watermark): No. Every video and photo you make downloads without a MakeViral watermark. - [Who owns the videos I make?](https://www.makeviral.ai/help-center/who-owns-my-videos): You do. The Terms say you own the videos you make and keep the rights to the photos you upload. ## Account and privacy Sign in, My videos, delete your data. - [How do I sign in, and can I start without an account?](https://www.makeviral.ai/help-center/sign-in): Sign in with Google, Apple or an email link. You can also start as a guest and sign in later without losing anything. - [How do I delete my account and my data?](https://www.makeviral.ai/help-center/delete-account-and-data): Write to support@makeviral.ai from your account's email and we delete your account and data. You can delete videos yourself. - [Where are my videos?](https://www.makeviral.ai/help-center/library): Every video you make is in My videos. Photos and slideshows have their own pages. ## Rules and safety What is allowed, refusals, reporting. - [What are the content rules, and what do you refuse?](https://www.makeviral.ai/help-center/content-rules): No sexual or intimate content of anyone, nothing sexual with a minor, only photos of people who agreed. We refuse sexual requests. - [Why was my photo or prompt refused?](https://www.makeviral.ai/help-center/why-was-my-photo-or-prompt-refused): We refuse sexual or nude text, and AI models refuse some photos, for example of well-known people. Credits come back. - [Can I use photos of friends, family or kids?](https://www.makeviral.ai/help-center/photos-of-other-people): Yes, if they agree. A parent may use photos of their own children in family templates. Never strangers or celebrities. - [How do I report abuse or a copyright problem?](https://www.makeviral.ai/help-center/report-abuse-or-copyright): Write to support@makeviral.ai or use the support form, with the link, what is wrong and your email. ## API and MCP ChatGPT, Claude, agents and code. - [How do I use MakeViral from ChatGPT, Claude or my own code?](https://www.makeviral.ai/help-center/api-and-mcp): Connect the MCP server at makeviral.ai/mcp, or call the REST API with a key from Profile. Runs use your credits. ## Our rules in short - Use only your own photos, photos of people who agreed, or of your own pets. - No sexual, nude or intimate content of anyone, and no fake intimate images (NCII). - Nothing sexual that involves a minor, ever. - No impersonation, harassment, hate or illegal content. - You must be 18 or older. Every rule: [MakeViral.ai rules](https://www.makeviral.ai/rules). ## More ways to get answers - [FAQ](https://www.makeviral.ai/faq): every common question on one page. - [Refund policy](https://www.makeviral.ai/refund-policy): unused credits, cancel, failed videos and credit expiry. - [Contact support](https://www.makeviral.ai/support): write to us, we reply by email. ## Policies - [Rules](https://www.makeviral.ai/rules): What you may make with MakeViral.ai, in plain English, and how to report abuse. Updated 2026-10-21. - [Refund policy](https://www.makeviral.ai/refund-policy): Refunds of unused credits, cancel, credit expiry and failed videos. Updated 2026-10-21. - [Terms of Service](https://www.makeviral.ai/terms): The binding agreement, with the Acceptable Use Policy in section 6. Updated 2026-10-21. - [Privacy Policy](https://www.makeviral.ai/privacy): What we collect, Google sign-in, ads measurement and your rights. Updated 2026-10-21. ## Still need help? Write to support@makeviral.ai or use the contact form at https://www.makeviral.ai/support. We reply by email.